Communicating Through Conflict

When conflict occurs, what do you do? Do you avoid it? Do you freeze or possibly get angry yourself? Conflict escalation is normal, but doesn’t have to be your norm. In this course, learn five steps that will help you de-escalate conflicts, help people be heard, and work towards sharing perspectives. 

This course is aligned with the following Certified ScrumMaster® (CSM®) learning objectives:

• 2.1  describe at least three situations in which the Scrum Master could serve the needs of the Scrum Team or organization through facilitation.        
• 3.7  apply at least one technique that could help resolve an impediment.    

This course is also aligned with the following Advanced Certified ScrumMaster (A-CSM®) learning objectives: 

• 2.7 select at least one strategy to resolve obstacles to clear communication.
• 3.2  apply a technique to improve the team’s ability to manage themselves.

Course Sections: 

• Conflict is normal and necessary
• Why do you need this course? 
• How to communicate through conflict
• Situation One: Highly skilled team member doesn’t like scrum
• Situation Two: Manager in the retrospectives
• Situation Three: Conflict in sprint planning
• Course Resources
• Claim SEUs

Course created in collaboration with subject matter expert: Lonnie Weaver-Johnson

Lonnie Weaver-Johnson is a Certified Scrum Trainer®, independent Agile coach, and co-founder of StickyAgile.com. Her focus is helping leaders and teams create an environment of openness, trust, and fun, resulting in higher engagement and more value being delivered.  As a coach she helps design agile organizations, enabling healthy and productive teams. You can reach her at her LinkedIn here.