Working Agreements that Work (Level 1)

Working agreements help an effective team become even better. Learn how!
Duration: 2 hours 0 minutes
Open Learning

In order to create useful, collaborative working agreements, you first need to understand what they are and why they are needed. In this course, you'll learn all the basics of working agreements from the experts, including templates you can use right away.


Learning Objectives

The course aligns with the following Certified ScrumMaster® (CSM®) learning objectives:

  • 1.7 identify at least one example of how a Scrum Team could inspect and adapt to increase transparency at each of the Scrum events.
  • 2.1 describe at least three situations in which the Scrum Master could serve the needs of the Scrum Team or organization through facilitation.

 The course also aligns with the following Advanced Certified ScrumMaster (A-CSM®) learning objective:

  • 2.8 create a working agreement to foster clear communication and teamwork.


Course Sections

  • Note page for course
  • What is a working agreement? 
  • Types of working agreements
  • Why make a working agreement?
  • How to create working agreements
  • Facilitation tips
  • Additional examples of working agreements
  • Checklist for creating your own working agreements
  • Course resources


Course Length

120 minutes and worth 2 SEUs


Course created in collaboration with subject matter expert: Erkan Kadir (CEC, CTC, PCC, Certified LMC™, ORSCC) from Superheroes Academy

Erkan Kadir is at his best when he is working with teams and talking about big ideas. As co-founder of Superheroes Academy Inc., a coaching organization that's set out to level up the skills of agile practitioners worldwide, he is able to coach teams into greater understanding of themselves. He is an experienced international speaker, a Scrum Alliance Certified Enterprise Coachâ„  (CEC), Certified Team Coachâ„  (CTC), Certified Organization and Relationship Systems Coach (ORSCC), Certified Leadership Maturity Coach™, ICF Professional Certified Coach (ICF-PCC) and an IC-Agile Certified Coach (IC-ACC). Erkan draws on 20 years experience building products, managing teams, and leading organizations to catalyze growth in a diverse range of clients. Erkan provides coaching, mentoring and certification programs to individuals and organizations as the co-founder and coach at Superheroes Academy Inc.

Open Learning

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